Read Unbeatable Resumes Online
Authors: Tony Beshara
Falcom Enterprises | Carrollton, TX | | Aug 2001âMay 2007 |
Systems Administration & Support
Maintained Windows 2003 & Apple OSX Servers in a production environment
Managed domain user accounts, computers, and security groups via Active Directory
Installed, maintained, and repaired IT hardware, such as servers, workstations
Maintained daily system backups, software updates, and current anti-virus software definitions
Resolved firewall and connectivity issues for field offices
Designed and implemented a company-wide mass-deployment solution
Planned and implemented a rollout of over 500 laptops
Entered as a Production Systems Analyst, where I analyzed production needs and designed and implemented new procedures and software, resulting in the direct reduction of cost per page in the production of magazines
Walker Group | Irving, TX | | June 2000âJuly 2001 |
Information Analyst / Problem Management
Managed problems impacting enterprise-level systems, resources, and services
Ensured the proper execution of issue resolutions and avoidance
Investigated system and branch outages/impairments to ensure the awareness of the impact to the environment and business units
Gathered information pertaining to outages, service-level reporting, and problem trend analysis
Tracked outage reports and assignment of postmortem reports