Unbeatable Resumes (40 page)

Systems Administration & Support

Maintained Windows 2003 & Apple OSX Servers in a production environment

Managed domain user accounts, computers, and security groups via Active Directory

Installed, maintained, and repaired IT hardware, such as servers, workstations

Maintained daily system backups, software updates, and current anti-virus software definitions

Resolved firewall and connectivity issues for field offices

Designed and implemented a company-wide mass-deployment solution

Planned and implemented a rollout of over 500 laptops

Entered as a Production Systems Analyst, where I analyzed production needs and designed and implemented new procedures and software, resulting in the direct reduction of cost per page in the production of magazines

Information Analyst / Problem Management

Managed problems impacting enterprise-level systems, resources, and services

Ensured the proper execution of issue resolutions and avoidance

Investigated system and branch outages/impairments to ensure the awareness of the impact to the environment and business units

Gathered information pertaining to outages, service-level reporting, and problem trend analysis

Tracked outage reports and assignment of postmortem reports