Unbeatable Resumes (39 page)

COMPUTER SKILLS

Languages, Software & Methodologies: Java, J2EE, JSP, JMS, JSTL, PHP, Zend Framework, ANSI C++ & STL, OpenGL, RUP, XML, XSD, XSL(T), Mootools, Prototype, jQuery, Perl, BIOPerl, Subversion, shell scripting, MySQL, design patterns

Operating Systems: RHEL, Solaris, AIX, Windows, TSO/MVS

EDUCATION

Bachelor of Science in Informatics, University of Texas; concentration in Bioinformatics, minor in Chemistry; GPA: 3.3

LEWIS ANDERSON

Address Cell # E-mail

Microsoft Certified professional with over 14 years Information Technology & Systems experience supporting large national and multinational financial, telecommunications, and publishing corporations.

CERTIFICATES OF ACHIEVEMENT

Microsoft Certified Professional
70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

Microsoft Certificate of Achievement
5105 Deploying Windows Vista Business Desktops

AST Certified
PC Architecture, S.T.E.E.R. Troubleshooting, Electrostatic Discharge

PROFESSIONAL EXPERIENCE

Desktop Engineer / Level 3 Support

Managed user and workstation OUs within Active Directory

Patched internal systems within 90 days of patch release

Reverse-engineered MSI installs in order to resolve common installation errors

Provided Tier 3 support for custom in-house and industry standard applications

Provided technical guidance and training to the Service Desk and Desktop Support

Acted as technical liaison between clients, customers, and vendors as required to implement new technologies or bring issues to resolution

Collaborated across departments to resolve ongoing issues and address root-cause analysis

Performed basic application packaging and testing

Ensured all audit controls were adhered to when making changes in the production environment

Wrote technical procedures and documentation for applications, operations, and policies and procedures