Unbeatable Resumes (18 page)

Attained
110% of revenue plan
and
107% of profit plan in 2003
.

ACADEMIC AND PROFESSIONAL CREDENTIALS

Executive Master of Business Administration Program,
sponsored by the Executive Business Council

Bachelor of Arts in Marketing,
North Central College, Naperville, IL

Instructor Certification in Sales, Leadership, and Customer Service,
Achieve Performance

Instructional Design Certification,
Langevin

Project Management Professional (PMP),
Project Management Institute

Certified Professional Sales Coaching,
Achieve Performance; Activant Corp.

JOYCE LINDEN

Address Cell # E-mail

Senior Executive specializing in technology solution sales and consulting services to both large public and small private corporations. Strong history of significantly exceeding desired revenue, company, and client goals.

Documented history of developing and implementing growth strategies, including short-term and long-term tactical planning, market analysis, and expansion programs. Achievements and emphasis on creating, developing, training, executing, and monitoring existing and new strategic products and offerings. Excel in developing new market approaches for existing and new client targets to further expand and grow, while monitoring and evaluating the competitive landscape for further market penetration.

Experienced leader of sales professionals who inspires teamwork and loyalty within the organization as well as customer loyalty. Have led sales teams, up to 29 sales professionals, with both regional and national territories. Natural communicator with exceptional motivational skills. Ability to manage priorities, people, and deadlines in a rapidly changing and dynamic environment. Over twenty years of top-flight negotiation and complex consultative selling skills used to develop professional sales team and direction for C-level sales. Special analytical expertise and understanding of market trends and client goals, empowering enterprise sales professionals to develop responses that meet the progressive needs of customers.

Vice President of Client Development & Marketing

Recruited by CEO to create and restructure a new litigation discovery solution sales strategy. The sales and technology focus was to broaden and increase the targeted law firm and corporate client base. The aggressive and entrepreneurial rebranding and approach for national and international sales by the organization was instrumental for revenue gains. Firm revenue increased six-fold since 2005, with revenue for 2006–2009 equal to $57.1 million while also ensuring growth in market penetration.

The organization has expanded to become an end-to-end consulting firm across the EDRM model offering forensics acquisitions and collections; compliance, records management; and best-of-breed complex technology solutions in the electronic discovery arena with AMLAW 100 and Fortune 500 clientele. The revenue performance and growth qualified the organization as one of the private companies awarded Inc5000 Fastest Growing Companies (2007 & 2008).

As Key Leader on Executive Team for Sales, Marketing, and Business Development areas continue to be the visionary involved with the company's direction, continuing to achieve overall growth and objectives for the firm. Responsible for business and competitive intelligence gathering as well as identifying trends and potential new partners. Participate and direct the evaluation of new products that are being considered to enhance the firm's offerings and strategic direction in the areas of cloud computing, electronic discovery, compliance, forensics, and ESI consulting offerings to meet the desired client base.

Developed processes as well as tools for client engagement as new products, service offerings, and workflows are offered. Ensure profitability of existing and ever-changing landscape of firm's offerings. Prepare monthly reports for budget meetings to manage cash flow and profitability of firm as well as revenue performance reporting for internal and external clients.

At the request of the CEO, handled additional Executive Team strategic goals for operations by authoring and delivering a client-centric-culture firm-wide training program. Also developed the implementation and Award & Recognition programs for all employees, which enhanced the company culture and met with the CEO's vision.

Business Awards & Accomplishments while at CCS

Drove revenue growth in 2007 and 2008 that qualified CCS to qualify on Inc5000 of “Fastest Growing Companies”

Grew Company Revenue from ~ $3.8M in 2005 as follows through 2009

2006—Grew Company Revenue 25% over 2005–$5.8M

2007—Grew Company Revenue 51% over 2006–$11.8M

2008—Grew Company Revenue 49% over 2007–$19.3M

2009—Grew Company Revenue 5% over 2008–$20.2M

Promoted from Client Development Director to Vice President of Client Development & Marketing.

National Sales Manager 2001–2005

Throughout the years at Guardian, held various positions selling primarily to the large law-firm marketplace. Managed $21 million technology law firm business among AMLAW 250 Firms. Awarded LexisNexis Region and Manager of the Year in 2002. Nine years awarded Circle of Excellence recognition, Top 5% of Sales Organization Annual Award.

While in Sales Manager roles, recruited, developed, and directed the sales team to over-achieve revenue quotas. Consulted with C-level executives, law firm partners, and administrators on improved methods of litigation management, cost recovery, client development, and the use of technology in the practice of law. Created cost-recovery strategy for CFO focus for entire national sales organization. Rolled out cost-recovery strategies to national sales organization.

Established and cultivated long-term relationships to build loyalty and secure revenue base. Managed key account strategies, negotiations, and resources for the territory and negotiations with CFOs, Managing Partners, Executive Directors, Litigation/Practice Support Managers, IT Managers, Partners (Section Heads) and Librarian Directors. Led and set vision, as well as served as coach and mentor, for a team of up to 29 sales representatives across five states while covering two regions (law firms and law schools), 1996–1998.

Positions and Promotions while at Guardian

National Sales Manager (2001–2005)

Senior Regional Sales Manager (2000–2001)

Regional Sales Manager (1996–2000)

Account Manager (1993–1996)

Account Representative (1992–1993)

Business Awards & Accomplishments while at Guardian

Guardian National Region and National Manager of the Year—2002