Read Reclaiming Conversation Online
Authors: Sherry Turkle
human values and,
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,
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,
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,
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vulnerabilities and,
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,
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,
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,
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,
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,
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,
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,
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,
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teleconferences,
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telephone calls,
see
phone calls and conversations
see also
catastrophe culture
texting and messaging,
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-13,
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â20,
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-24 ,
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,
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,
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,
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,
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â46,
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apologies and,
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â33
in classrooms,
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â65,
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â14,
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,
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collaboration on,
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as commitment,
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documentation and, burden or advantage,
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â68
editing and,
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â201
emoticons and emojis in,
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,
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,
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â90
family disagreements and,
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â31,
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preference for, over conversation,
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â27
punctuation in,
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â34,
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,
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,
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,
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responding to,
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,
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â65,
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â89,
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,
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responding to phone calls with,
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â43
romance and,
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â79,
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â94,
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â202,
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WhatsApp and,
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â36,
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â92
see also
phones
psychoanalytic and psychodynamic,
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â80,
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â99,
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thinking,
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â78,
see
self-reflection
and time alone at work,
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â88
daydreaming,
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,
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,
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,
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â23
mind wandering,
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â77,
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about past,
75
with Google Glass,
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-170
privacy and,
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85
â6,
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â2,
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â10
Thomas, Clarence,
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Thoreau, Henry David,
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,
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,
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,
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,
338
three chairs of, see chairs
three chairs,
see
chairs
Tillich, Paul,
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time off, predictable (POT),
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Tinder (app),
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â80,
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â82,
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,
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,
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toys:
dolls, traditional
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â44
smart, our vulnerability to,
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â52
tracking and feedback devices,
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,
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â91,
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â97,
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,
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,
see also
algorithmic (or quantified) self.
transactional language and exchanges,
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,
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,
319
transference, in the therapeutic context,
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transgender adolescents,
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transparency (as a property of programs),
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,
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,
330
trust,
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Tversky, Amos,
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Twitter,
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as classroom tool,
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â43
as instrument of political change,
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,
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Uncle Tungsten
(Oliver Sacks),
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unitasking,
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,
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,
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,
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,
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,
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University of California at Santa Cruz,
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University of Southern California,
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university students,
see
college students
UpToDate (app),
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Verghese, Abraham,
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videos, educational (online),
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â21
Vimeo (video hosting site),
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virtuous circles,
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,
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voter turnout, social media and,
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vulnerability,
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,
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,
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,
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,
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to artificial intelligence,
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â45,
348
-49,
358
-360
to distractions on devices, examples of,
216
â17,
260
â261
to feeling alone,
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â53
self-reflection, as a cause of,
85
Waber, Ben,
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â53,
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,
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,
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Watson, Sara,
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weak and strong ties,
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-98
web,
see
Internet
Weizenbaum, Joseph,
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WhatsApp (app),
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â36,
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,
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â92,
256
white space (free time),
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Wilde, Oscar,
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Williams, Rowan,
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Williams College,
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Winnicott, Donald W.,
71
Wired,
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Woolworth's lunch counter sit-in,
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work, workplace,
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â29,
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â49,
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â89,
321
apologies, importance of,
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,
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â34,
267
best practices and,
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,
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, â76,
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â80,
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-88
bringing people “home to work,”
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â72
cafeterias (and kitchens) at,
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,
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,
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,
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case studies of workplaces (pseudonyms),
Alan Johnson Miller and Associates (law firm),
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â52,
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,
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Borning Associates (security firm),
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Castell Advisors (venture capital firm),
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â76,
285
HeartTech (software company),
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â56,
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â81,
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,
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â24
Radnor Partners (consulting company),
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â272,
276
ReadyLearn (consulting company),
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â55,
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â61,
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â68,
288
Seahorse Theater Company,
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â58,
Stan Hammond Consultants (financial services),
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â67,
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,
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Stoddard (design firm),
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â74,
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,
283
mentoring for conversation, example, at,
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-260
designing for conversation, impact of culture on,
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â81,
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â88
developing leadership culture (for conversation) and,
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â72
dispersal of workforce, impact on conversations at,
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,
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-62,
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â69,
270
email at,
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,
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â62,
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â67,
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-20
entertaining clients and,
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â52
face-to-face conversations (deliberate) at,
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-55,
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â53,
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â276,
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-89
“hiding” at,
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hiring for conversational ability and,
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at hospitals,
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â83
multitasking (example of perils) and,
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-61
physical proximity, importance of, and,
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-64,
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,
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â274,
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â276
pilot in cockpit analogy (for associates in law firm),
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â29,
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,
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,
287
predictable time off (PTO) and,
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productivity,
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â51,
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â53,
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,
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,
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,
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,
276
sociability and productivity link at,
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â51
solitude (through disconnection), importance of, and,
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-88
stress, example leading to connection not conversation,
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â65
working from home,
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,
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â54,
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,
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work meetings,
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,
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â55,
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,
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â64,
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appellate court justices and,
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â64
breakfast as a path to presence,
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â74,
283
Dropbox, effect of in one organization,
258
email miscommunications and,
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,
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inattention and multitasking at,
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,
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â55,
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â58,
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,
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Hansel and Gretel experience and,
253
â57
meme tracks and,
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â57
device free,
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â60,
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,
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,
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stand-up,
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technology-based,
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â54,
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â69
and value of presence,
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â64
Yahoo,
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Zittrain, Jonathan,
314
*
Holbrooke is a fictitious name. In this book I disguise the identities of all individuals I cite and of all institutions I visitedâschools, universities, businesses. I use real names when I draw from the public record or cite words delivered in a public forum. For more on my method, see note
here
.
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