Putting the A’s into Action
A colleague of mine who knew I was writing a book about anger recently asked, “So, June, when was the last time you got mad about something?”
I had to stop and think about it. Since I have a pretty easygoing, laid-back temperament, I am not easily provoked to anger. I get bothered by traffic jams and canceled airline flights, of course, but those kinds of irritants are in a different category than the ones that make me
mad
.
Finally, I answered, “I honestly can’t remember. So it must have been quite a while ago.” I wasn’t trying to sound pious, and I wasn’t in denial—that was the truth.
But my time to get angry came just four hours later. I probably shouldn’t have been surprised because it seems the Lord likes to make sure I “practice what I preach”—and here was an opportunity to “road test” my beliefs about releasing anger.
It was late at night, after I’d finished airing
Hope in the Night
, when I sat down in my home office to review new printed material produced by our ministry. I was excited to see the new booklet—hot off the press—that would be distributed through Hope for the Heart. But a moment later, my excitement turned to dismay…and then my stomach started churning.
Before the booklet had gone to the printer, I’d read it over, spotted a few errors, flagged the mistakes, and mentioned them to the staff member in charge of the project. I followed up with an e-mail to ensure I had communicated clearly. But now, as I looked at the printed piece, the errors were still there. The inattention kindled a flame that spread like a wildfire within me.
“How did this happen?” I sputtered. “I know I pointed out these problems. Why won’t they listen to me?”
It was then I had a choice to make: I could do something hurtful (such as fire off a rash note) or I could immediately work through the “A-list” of anger alleviators described on pages 201-09. Thankfully, I chose the latter (especially because I’m telling you to do the same thing!). In just a matter of seconds, my internal thought process moved forward like this:
Acknowledge my anger:
I am definitely angry!
Assess the source:
Why am I feeling this way? Is my sense of indignation, rooted in hurt, fear, injustice, or frustration? I’m frustrated that what I’d asked to get done didn’t happen.
Ascertain my style:
Although I seldom get angry, I know I’m angry when my heart starts beating faster and my stomach feels tied in knots. Others know I’m angry when I get unusually quiet. I try to release my anger by speaking slowly, quietly, and distinctly—that’s my way of trying to keep a cap on my anger!
Appraise my thinking:
All right, slow down. Am I exaggerating the problem? Well, it’s not the end of the world, but the booklets are already printed. We’ll either have to live with the problem or eat the cost to reprint.
Am I assuming the worst?
No, the person responsible is a conscientious worker. This one just slipped by in the hustle and bustle.
Am I labeling?
It was a mistake—nothing more than that.
Am I generalizing?
Yes, I’m generalizing. My thought,
Why won’t they listen to me?
isn’t accurate. Thankfully, this is not an everyday occurrence.
Admit my needs:
I have a need to be heard and taken seriously. I suppose being heard not only makes me feel loved, but significant and secure. When something like this happens, a little doubt and mistrust creeps in.
Also, when something doesn’t meet the high standards I have set for the ministry, I begin to question the significance of my work and how we will be viewed. Although these needs are perfectly legitimate, in my mind and heart I know my inner need for love, security, and significance comes from the Lord, not anything I do.
Abandon my demands:
I must not demand that people do everything “perfectly” just to help me feel significant. The Lord is the source of my significance. Before I was born, He established His plan and purpose.
Alter attitudes:
When things don’t get done or are done poorly, I’m tempted to think other people don’t share my commitment to high standards and top-notch service. But that kind of attitude puts me in a one-up position. Besides, it’s probably flat-out wrong. I know every one of my staff members works diligently and serves the Lord wholeheartedly. I choose this attitude: Mistakes happen because humans aren’t perfect. We’ll learn from this and do better next time.
Access the Holy Spirit’s power:
“Dear Lord, though I’m worked up about this, I want Your peace and guidance. Help me to respond wisely and lovingly, to act rather than react.”
Address my anger:
I decided to do nothing until the following afternoon, when I would be able to communicate in a calm and clearheaded way.
The next day, I phoned the person responsible for overseeing the project (using the “sandwich method” from pages 82-83):
Bread of Praise:
“I want to tell you how much I value you and your work. You’ve made a wonderful contribution to our ministry.”
Meat of the Matter:
“I also want to mention an issue that came to my attention last night…” I then explained that I’d spotted the errors.
Bread of Encouragement:
“This is definitely a solvable problem.
Let’s work together to devise a plan ensuring it doesn’t happen again. I’m confident you’ll get the changes in the next printing. I know you have the perseverance to help our process to be the best it can be. Thank you for being a team player.”
Personally, I’m so glad I didn’t resort to a knee-jerk reaction when I got angry, and I’m also glad I didn’t turn a blind eye. I’m grateful this one incident didn’t evolve into an anger bowl “slip,” with me making a deposit into my bowl and nursing a grudge. I don’t always handle my anger wisely, but in this case, my effort to clearly think through my response helped greatly.