IT Manager's Handbook: Getting Your New Job Done (88 page)

Systems Security Certified Practitioner (SSCP),
223

T

TCO,
See
Total Cost of Ownership (TCO)

Team management

Agile Meetings,
34

avoiding/monitoring burnout,
36–37

communication,
32–34

company values,
34–35

decision-making techniques,
123

employee burnout,
36

employee performance

disciplinary problems,
54–57

layoff alternatives,
57
b

layoffs,
55–57

salary review,
53–54

terminations,
54–57

employee training

basic considerations,
39–43

certification,
41

cost,
39

departures after,
41–42

identifying employees,
40–41

maximizing value,
42–43

morale,
40

needs,
39–40

nontechnical training,
42

scheduling demands,
40

focused employees,
32–38

generational issues

basic considerations,
57–62

cross-generation management,
58–62

differences,
58
t
,
60
t

experienced
vs.
“newbie” workers,
61
t

multigenerational workforce advantages,
59–62

goal achievement,
32–33

goals and objectives,
32

listening importance,
33

meeting frequency,
33–34

mission statement,
34–35

overview,
31

performance reviews

360 reviews,
51
,
51
t

accountability,
46

communication skills,
45

compliance,
46

conduction discussion,
52

creative problem solving,
45

ethics,
46

evaluation areas,
44–47

evaluation statements,
47–48
,
48
t

flexibilty,
45

guidelines,
48–49

innovation,
45

job requirements,
45

learning new skills,
46–47

metrics,
47–48

negative reviews,
49–50
,
50
b

objectiveness,
48

overview,
43–57

performance reviews,
43–44

plan/goals development,
52–53

“plays well with others,”,
46

privacy issues,
52

quality of work,
44

recording details,
48–49

self-reviews,
50

short-/long-term project management,
47

team players,
47

timely performance,
46

tone,
52

priorities,
32
,
35

project meetings,
34

project progress updates,
120–121

remote workers,
37–38

staff input,
33

telework types,
37
b

vision statement,
34–35

Team players, employee performance reviews,
47

TeamViewer,
279–280

Technical courses, candidate selection,
97

Technical environment

application inventory,
193–194

asset management,
196–199

basic considerations,
189

carrier connections,
191–192

definition,
189–190

disaster recovery, hardware availability,
257

elements,
190–194

infrastructure documentation,
195–196

LAN,
191
,
192
f

mobile equipment,
193

OS selection,
138–139

problem/risk areas,
196

scope,
190

security management,
209–212

server/storage,
192

software inventory,
193–194

standards determination

basic considerations,
199–201

IT issues,
200–201

IT standards,
201

user issues,
199–200

TCO,
196–199

TCO calculation,
197–198

team management,
31

technology refresh cycles,
201–202

tracking tools,
194–195

user environment,
196

vendors,
194

WAN,
190
,
191
f

workstations,
193

Technical interviews

basic considerations,
89–93

preliminary reading,
89

technology explanation request,
89–90

testing candidates,
90–91

Technical Operations, IT Department value,
9

Technical standards, flexibility,
270

“Technology envy,”,
199–200
,
270

Technology refresh cycles,
171
,
201–202

Technology value, IT strategy development,
11–12

Telecommunication services, budget items,
163

Telephone screening, candidate selection,
84

Telephone skills, Help Desk staffing,
281

Telework programs,
See also
Mobile workforce
Remote workers

remote interviews,
91

team management,
37–38

types,
37
b

Terminations, employee performance,
54–57

Term of agreement, cloud computing,
151

Terms and Conditions (“Ts and Cs”),
176

Testing

disaster recovery plan,
258

technical interviews,
90–91

Test-taking skills, candidate selection,
94–95

T&E submissions

directory structure,
157

intranet uses,
294–295

IT for business value,
180–181

Text messages

as connectedness technology,
289

mobile user support,
274

TheLadders.com,
77

Third-party training providers, user training,
270–271

Threat types

basic considerations,
224–226

malware,
224

phishing,
225–226

security breach examples,
225
b

social engineering,
225–226

Time-and-Material (T&M) contracts

hardware maintenance,
172–173

overview,
172–173

risks,
172

vendor policies,
172–173

Time estimates

multiple project management,
133

as project component,
111
,
111
f
,
112–113

Time lines, project progress tracking,
118

Timely performance, employee reviews,
46

Time sheets, intranet uses,
294–295

Timing considerations, full-time
vs.
consultants,
71–74

T&M,
See
Time-and-Material (T&M) contracts

Toll-free numbers, mobile workers,
269

Tone, performance reviews,
52

Torvalds, Linus,
138
,
141

Total Cost of Ownership (TCO)

software management,
142

technical environment

vs.
asset management,
198–199

basic considerations,
189
,
197–198

calculation,
197–198

definition,
196–199

vendor evaluation matrix,
177–178

Tough economic times

basic considerations,
179–181

cost management,
179–180

IT for business value,
180–181

leadership,
181

management ideas,
68
b

recruiters,
82

Tracking activities

monitoring programs,
215–216

network mapping tools,
216