How (51 page)

41
Mark Twain, “Mark Twain Quotations, Newspaper Collections, & Related Resources,”
www.twainquotes.com/Truth.html
.

Chapter 8 Trust

1
Jason Kottke, “Business Lessons from the Donut and Coffee Guy,”
www.kottke.org/03/07/business-lessons-donut-guy
.

2
Warren E. Buffett, e-mail message to Berkshire Hathaway managers (“The All-Stars”), September 27, 2006.

3
Jeffrey H. Dyer and Wujin Chu, “The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical Evidence from the United States, Japan, and Korea,”
Organization Science
14, no. 1 (2002): 57.

4
Mike Fricklas, interview, 2006.

5
Francis Fukuyama,
Trust: The Social Virtues and the Creation of Prosperity
(New York: Free Press Paperbacks, 1995): 7.

6
Paul J. Zak, “Trust,”
Journal of Financial Transformation
7 (April, 2003): 20.

7
Dr. Peter Kollock, “The Emergence of Exchange Structures: An Experimental Study of Uncertainty, Commitment, and Trust,”
American Journal of Sociology
100 (1994): 313-345.

8
Ana Cristina Costa, “Work Team Trust and Effectiveness,”
Personnel Review
32, no. 5 (October 2003).

9
Roger Fine, interview, 2005.

10
Mike Fricklas, interview, 2006.

11
Zak, “Trust.”

12
Jeffrey H. Dyer and Wujin Chu, “The Determinants of Trust in Supplier-Automaker Relationships in the U.S., Japan, and Korea,”
Journal of International Business Studies
31, no. 2 (2000): 259.

13
Jeffrey B. Kindler, interview, 2006.

14
“Tufts Graduate Named CEO of Pfizer,” Tufts e-news,
www.tufts.edu/communications/stories/081406TuftsGraduateNamedCEOofPfizer.htm
.

15
Federal Bureau of Investigation, Los Angeles Division, “James Paul Lewis, Doing Business as Financial Advisory Consultants in Orange County, California, Arrested by Agents in Houston, Texas, for Operating 20 Year ‘Ponzi’ Scheme with Losses in Excess of 800 Million Dollars,” news release, January 22, 2004.

16
Don Thompson, “Investors Fear They’ll Lose Millions in Alleged Ponzi Scam,” Fraud Discovery Institute,
www.frauddiscovery.net/fac.html
.

17
Warren E. Buffett, e-mail message, 2006.

18
Steve Kerr, interview, 2005.

Chapter 9 Reputation, Reputation, Reputation

1
Dan Bilefsky, “Indians Unseat Antwerp’s Jews as the Biggest Diamond Traders,”
Wall Street Journal
, May 27, 2003.

2
“Number of Jobs Held, Labor Market Activity, and Earnings Growth among the Youngest Baby Boomers: Results from a Longitudinal Survey” (United States Department of Labor, Bureau of Labor Statistics, Washington, D.C., August 25, 2006).

3
“RentAThing,”
www.rentathing.org
.

4
Cory Doctorow,
Down and Out in the Magic Kingdom
(New York: Tor Books, 2003).

5
Chrysanthos Dellarocas and Paul Resnick, “Online Reputation Mechanisms: A Roadmap for Future Research” (lecture, First Interdisciplinary Symposium on Online Reputation Mechanisms, Cambridge, Massachusetts, April 26-27, 2003).

6
James B. Stewart,
Den of Thieves
(New York: Touchstone, 1992).

7
Roger Fine, interview, 2005.

8
Ibid.

9
General Electric Company, “GE 2002 Annual Report,” news release, 2002.

10
Paul B. Farrell, “Warren Buffett, America’s Greatest Story-Teller,”
Market-Watch
, March 21, 2006.

11
Jim Skinner, interview, 2006.

12
“LRN Ethics Study: Purchasing Behavior” (Opinion Research Corporation, Princeton, New Jersey, January 30, 2006).

13
Joie Gregor, interview, 2006.

14
Jeff Kindler, interview, 2006.

15
Paul Robert, interview, 2005.

16
Alice LaPlante, “MBAs Seek Caring, Ethical Employers,”
Stanford Business
(May 2004).

17
Goran Lindahl as quoted in
Purpose: The Starting Point of Great Companies
by Nikos Mourkogiannis (New York: Palgrave Macmillan, 2006).

18
Scott Westcott, “The Importance of Reputation,”
ProfitGuide.com
(February 24, 2005).

19
Dorothy Rabinowitz, “Mr. Giuliani and Mr. Milken,”
Wall Street Journal
, April 17, 2001.

20
Stewart,
Den of Thieves
.

21
“Michael Milken Biography,”
www.mikemilken.com
.

22
“Our Management,” Altria,
www.altria.com/about_altria/biography/01_03_07_Greenberg.asp
.

23
David Greenberg, interview, 2006.

PART FOUR How We Govern

1
James M. Hagen and Soonkyoo Choe, “Trust in Japanese Interfirm Relations: Institutional Sanctions Matter,”
Academy of Management Review
23, no. 3 (1998): 589.

2
“Ford Sustainability Report 2004/5 Policy Letters and Directives,” Ford Motor Company (December 2005).

3
“Quality,” General Electric Company (2006),
www.ge.com/en/company/companyinfo/quality/whatis.htm
.

Chapter 10 Doing Culture

1
Chuck Williams, “GE Aircraft Engines, Durham Engine Facility” (lecture, WorldBlu Forum, Washington, D.C., October 2005).

2
Charles Fishman, “Engines of Democracy,”
Fast Company
28 (September, 1999): 174.

3
“The Toxic 100: Top Corporate Air Polluters in the United States,” Political Economy Research Institute, University of Massachusetts, Amherst (2002).

4
“Testimony of Dov L. Seidman to the U.S. Sentencing Commission” (public hearing, Washington, D.C., March 17, 2004).

5
“1992-2002 Census of Fatal Occupational Injuries” (U.S. Department of Labor, Bureau of Labor Statistics, January 7, 2005).

6
“Our Culture,” Nordstrom,
http://careers.nordstrom.com/company/culture/index.asp
.

7
United States. 2004. “America after 9/11 freedom preserved or freedom lost?” (hearing before the Committee on the Judiciary, United States Senate, One Hundred Eighth Congress, first session, November 18, 2003). Washington: U.S. G.P.O.

8
Steve Kerr, “On the Folly of Rewarding A, While Hoping for B,”
Academy of Management Journal
18, no. 4 (1975); updated for
Academy of Management Executive
9, no. 1 (1995): 7-14.

9
Steve Kerr, interview, 2005.

10
Jonathan Pont, “Doing the Right Thing to Instill Business Ethics,”
Workforce Management
(April 1, 2005).

11
Tom Terez, “Workplace 2000 Employee Insight Survey,” Meaningful Workplace.com, August 29, 2000.

12
Charles Hampden-Turner, interview, 2006.

Chapter 11 The Case for Self-Governing Cultures

1
“Testimony of Dov L. Seidman to the U.S. Sentencing Commission” (public hearing, Washington, D.C., March 17, 2004).

2
Richard Bednar et al., “Report of the Ad Hoc Advisory Group on the Organizational Sentencing Guidelines,” United States Sentencing Commission (October 7, 2003).

3
“Chapter Eight—Sentencing of Organizations—Federal Sentencing Guidelines Manual and Appendices (2005),” United States Sentencing Commission (November 1, 2004).

4
Larry D. Thompson, “Principles of Federal Prosecution of Business Organizations,” United States Department of Justice (January 20, 2003).

5
Judge Ruben Castillo, interview, 2006.

6
Charles Hampden-Turner, interview, 2006.

7
Massimo Ferragamo, interview, 2006.

8
Joy Sewing, “Style and Feeling Guide Massimo Ferragamo,”
Houston Chronicle
, April 29, 2004.

9
Hannay, Alastair,
Kierkegaard: A Biography
, ed. and trans. Reidar Thomte with Albert B. Anderson (Cambridge: Cambridge University Press, 2001).

10
Benedict Carey, “Study Links Punishment to an Ability to Profit,”
New York Times
, April 7, 2006.

11
Ibid.

12
Herb Kelleher, “A Culture of Commitment,”
Leader to Leader
4 (Spring 1997): 20-24.

13
Joe Stallard, interview, 2006.

14
Deborah Solomon and Cassell Bryan-Low, “Companies Complain about Cost of Corporate-Governance Rules,”
Wall Street Journal
, February 10, 2004, Eastern edition.

15
“Size Matters: Larger Companies Will Spend More for Sarbanes-Oxley Compliance Requirements” (Financial Executives International, February 10, 2004).

16
“Management Barometer,” PricewaterhouseCoopers (March 2003).

17
“Annual Reports and Statistical Sourcebooks,” United States Sentencing Commission (2000-2005).

18
Douglas Lankler, interview, 2006.

19
Michael Monts, interview, 2006.

20
Chuck Williams, “GE Aircraft Engines, Durham Engine Facility” (lecture, WorldBlu Forum, Washington, D.C., October 2005).

21
“Our Company: Growth & Expansion,” Johnson & Johnson,
www.jnj.com/our_company/history/history_section_2.htm
.

22
Roger Fine, interview, 2005.

23
Reggie Van Lee et al., “The Value of Corporate Values,”
Strategy
+
Business
(Summer 2005).

24
Matthew Gilbert, “True Believers at Methodist Hospital,”
Workforce Management
(February 2005): 67-69.

25
“Top 10 Best Companies to Work for,”
CNN Money
, 2007.

26
Thomas R. McCormick, interview, 2005.

27
Jim Skinner, interview, 2006.

Chapter 12 The Leadership Framework

1
The version of the Leadership Framework that appears here has been adapted from the original LRN Leadership Framework in order to better serve this book.

2
John F. Kennedy, “Special Message to the Congress on Urgent National Needs,” John F. Kennedy Presidential Library & Museum,
www.jfklibrary.org/Historical+Resources/Archives/Reference+Desk/Speeches/JFK/003POF03NationalNeeds05251961.htm
.

3
Not all of these ideas about leadership dispositions and attributes are original; some I have absorbed from others or from things I have read over the course of my career. During my studies as a Wexner Fellow, I learned from Rabbi Nathan Laufer, for instance, the effectiveness of describing leadership attributes both positively and negatively, as what they are and are not. Among the many books I read about leadership,
The Corporate Mystic
by Hendricks and Ludeman influenced me to think more rigorously about it. Though I didn’t invent all these ideas, I believe I first assembled them and then refined them over the years with my colleagues at LRN in an original fashion uniquely suited to thriving in a world of HOW.

4
Roxy Sass, “Roxy Boldly Takes On ‘The Happiest Place on Earth,’ ”
Stanford Daily
(August 5, 2004).

5
James C. Collins and Jerry I. Porras,
Built to Last: Successful Habits of Visionary Companies
(New York: HarperCollins, 1994): 88.

6
“Company History,” Walt Disney Company,
http://corporate.disney.go.com/corporate/complete_history_1.html
.

7
A’Lelia Bundles, “Madam C. J. Walker—A Short Biography,” Madam C. J. Walker: The Official Website,
www.madamecjwalker.com
.

8
Alan Spoon, interview, 2006.

9
Bill Gordon, “Kamikaze Images,”
http://wgordon.web.wesleyan.edu/kamikaze/books/japanese/hamazono/index.htm
.

10
“Max Weber,” Department of Sociology, University of Chicago,
http://ssr1.uchicago.edu/PRELIMS/Theory/weber.html
.

11
Ibid.

12
“FEMA Assistance Paid for Saints Tickets, Vacation, Divorce Lawyer,” KTBS,
www.ktbs.com/news/local/3053051.html
.

13
Paula Zahn Now
, CNN (June 14, 2006).

14
Wynn Resorts, “Steve Wynn’s Newest Resort, Wynn Las Vegas, Now Taking Room Reservations,” news release, January 14, 2005.

15
Steve Wynn, interview, 2006.

16
Jeff Kindler, interview, 2006.

17
Carmine Gallo, “Starbucks’ Secret Ingredient,” BusinessWeek, May 5, 2006.

18
Massimo Ferragamo, interview, 2006.

19
Winston S. Churchill, Never Give In: The Best of Winston Churchill’s Speeches (New York: Hyperion Books, 2003).

20
Brian Duffy, “The Kid of No Promise,”
U.S. News & World Report
, October 31, 2005.

21
Helen Keller, Helen Keller Foundation for Research & Education,
www.helenkellerfoundation.org/research.asp
.

Afterword

1
Lisa McLaughlin, “The Business of Hospitality (Your Time; Money),”
Time
, October 2, 2006.

2
James C. Collins and Jerry I. Porras,
Built to Last: Successful Habits of Visionary Companies
(New York: HarperCollins, 1994): 88.

3
Barton Schultz, “Henry Sidgwick,”
Stanford Encyclopedia of Philosophy
,
http://plato.stanford.edu/entries/sidgwick/
.

Selected Bibliography

Alsop, Ronald. “Recruiters Are Holding MBAs to Higher Standards of Integrity.”
MSN Encarta
.
http://encarta.msn.com/encnet/departments/elearning/Default.aspx?article=MBAIntegrity
.