Read Confessions of a Public Speaker Online
Authors: Scott Berkun
Tags: #BUSINESS & ECONOMICS / Skills
At every conference, there is always at least one person who has
technical problems with his computer. Some events force you to use their
lectern computer to help minimize problems, but with video codecs and
font issues, this sometimes makes it worse. Mac or PC, all computers
have issues, and every projector and video system has charming
idiosyncrasies that the tech people who manage them are in denial
of.
How to prevent
:
Use your own gear.
PC laptops are more popular, and I’m convinced they have fewer
issues with projector compatibility. Problem is, they’re PCs.
Demand a video check before your talk.
How to respond
:
The big question is when to abandon your laptop. Ten minutes
is my cutoff point. If after 10, you’re still not sure what to do,
go with Plan B.
Plan B: know your core points (see
Chapter 5
). Be able to write them down
as a short bulleted list. Do a shorter, less formal version of your
talk. Don’t constantly say, “If I had my slides” or “In my real
presentation….” The audience doesn’t care about what they might have
seen.
Have a printout of your slides with you. Worst case, you can
use this as your notes.
This
one is easy. Who cares? Sure, it’s nice to spell people’s
names right and to try to make things perfect for your audience, but
mistakes will be made. The web, blog, and Twitter world has made
everyone much more forgiving of bad spelling and punctuation. If a typo
is your biggest mistake, you’ve done very well.
How to prevent
:
Have a friend flip through your slides.
How to respond
:
Thank whoever caught it and make a note to fix the mistake.
Then move on.
For reasons explained in
Chapter 3
, this can
happen easily if you are speaking somewhere new. Being late, honestly,
happens when you don’t plan to arrive early enough. You can make sure
traffic, late flights, confusing directions, and all the things that
cause delays don’t kill you, provided you arrive hours early or the
night before.
How to prevent
:
Get there early. Fly in the night before. Do not assume the
travel world works perfectly because it never does.
How to respond
:
At the first moment you think you might be late, call your
hosts. They may be able to swap your time slot with another speaker.
The sooner they know, the more options they have, and the less they
will hate you.
When you do arrive, no matter how late you are, take a moment
to reset yourself. If you are frantic and panicked, you can’t
possibly do a good job. It’s worth being an extra 30 seconds late to
make sure that you’re calm for whatever time you have left to
speak.
Before you close, offer to stay late for anyone who has
follow-up questions. It’s a good habit anyway, but this might
mitigate people’s gripes about your
late arrival.
This is a judgment call because everyone handles being sick
differently. Some people can manage a cold or a headache so well that if
they don’t mention it, no one would know. Other people can’t concentrate
at all.
How to prevent
:
If you know you’re speaking the next day, don’t go out
drinking the night before.
Eat an apple a day.
How to respond
:
The big question is whether you should cancel. This depends
heavily on how easy it is to reschedule. Talk with your hosts as
soon as you feel sick and let them tell you what the options are.
Given the choice
of seeing a half-baked lecture from a sick person or
rescheduling to see a good lecture from a healthy person, most of
the audience would prefer the latter. But if it’s a one-shot deal,
like at a conference or if they’ve all come just to hear you, they’d
prefer the former.
Always bring some aspirin with you. It won’t cure your flu or
cold, but it will make you feel better for a couple of hours, just
enough time to get through a presentation.
This happens much more often than people ending early. Since most
people practice to finish exactly on time, with little buffer, it’s not
a surprise.
How to prevent
:
If you build your presentation right, there should be a steady
rhythm throughout the talk that informs you of your pace every step
of the way (see
Chapter 6
). This prevents you
from discovering you have one minute left to cover half of your
talk.
Practice to use less time than you are given.
Plan to have 20–30% of your time slot for Q&A. If you run
over, you can eat some of that Q&A time.
Use a remote control that has a timer.
Ask your host
to warn you when there are 15 minutes remaining, or
whatever is one-third of your total time.
How to respond
:
Don’t get lost. If you can’t get through the material, put it
aside and focus on your audience. If you have three sections left
and only time for one, let the audience vote on which section it
should be.
Quality is always more important than quantity. Don’t cram or
rush. Always be willing to abandon material so the material you have
time for can be done well.
Offer to provide the
slides on your website for any material you did not
get to.
Offer to come back again to cover the remaining material and
answer any follow-up questions people have.
Hey, it happens. Perhaps you copied them to the wrong place or
left your flash drive in the airport restroom.
How to prevent
:
Put your slides in three places: on a flash drive you bring
with you, on your own laptop, and on a website you can access from
any web browser. Redundancy wins.
For the paranoid, print out a copy as well. Sometimes analog
beats digital—if the power goes out and you have a flashlight,
you’ll be all set.
How to respond
:
The gutsy way to go is to admit it to the audience. Apologize.
Beg their forgiveness and improvise a way to be useful to them
anyway.
The simple trick is to make a list of 10 questions at the
start of your talk, pulled live from the audience, and answer each
question in turn. What do they expect to learn? This may turn out to
be much better material than what you had planned.
Sometimes the people who host you ask—or
are told by their bosses to demand—all kinds of annoying
things. This can include using ugly slide templates, instructing you not
to say certain things or tell certain stories, and most often, wanting
you to sign waivers that give them the right to videotape and photograph
you for use of their own choosing.
As the speaker, you are providing a service. You can refuse or ask
to strike out conditions you don’t like.
How to prevent
:
You can let organizers know you don’t like being videotaped,
or set other conditions, early on. Professional speakers often have
info sheets they give prospective venues that list their
requirements or things they won’t do.
How to respond
:
Politely explain why the condition works against your goals.
If videotaping makes you nervous, regardless of why, explain that
videotaping will reduce the satisfaction of people actually in the
audience.
Slide templates are stupid 95% of the time. They’re meant to
improve slide quality, but they’re always based on PowerPoint
templates, which are notoriously bad, bullet heavy, and ugly. A
decent compromise is to use the title slide from their template but
nothing else. Never let them auto-update your slides based on a
template, as it always messes up layouts and complex slides in evil
ways event organizers will rarely notice.
Simply strike out the offending clauses, initial them, and
return the contract, mentioning what you did. This is often
perfectly acceptable.
If they insist on video or audio recording, demand a Creative
Commons license so you can reuse that recording yourself. This will
allow them to do what they wish with the recording, but also gives
you the right to post the video on your website or to YouTube, or to
sell it. It’s quite fair to ask for this: you get a professional
recording you can reuse, and they get the right to film you at
all.
This happens to people performing at the Super Bowl all the time.
And even for people less famous than Janet Jackson, many unfortunate
things can happen to clothing over lunch or in a public restroom.
How to prevent
:
Have the host or a friend in the audience look you over before
you begin.
Remove all nipple piercings well before your lecture
begins.
Always make a pass through the restroom before you go on and
check yourself in the mirror. A good time is right before they want
to put a microphone on you and after you’ve made sure your laptop
and other tech gear are working properly. Check your teeth (spinach
is evil) and your fly, and talk at the mirror and move around just
to see if anything silly is going on.
One plus to being early on the schedule is that the odds of
spilling something on yourself go way down.
How to respond
:
If you notice something you can fix discreetly, hide behind
the lectern to do it. The lectern covers many sins.
Bring a sweater or extra shirt just in case something bad
happens. A sweater can be put on over your shirt or wrapped around
your waist, covering whatever it is you wish to hide.
And of course, find a way not to care about superficial things
you can’t change. Make a joke or tell a story of a worse experience,
but above all, don’t let yourself be upstaged by a stain, a rip, or
an open zipper.
There is a magic
number when the audience is so small that it’s no longer
an audience but more of a group. The mistake is to pretend it’s still a
big crowd and to give a fancy presentation designed for a large
audience. It won’t work. You have to switch gears.
How to prevent
:
Have a sign-up sheet for your talk. Most conferences do this
by default. You should always know how many are registered. Drop-off
rates for lectures are high, usually around 50%. If 100 people sign
up, you should expect 50 to attend.
Do some research. How many people showed up to the last
lecture that took place at this venue? Are there good reasons to
assume your material will draw a larger crowd?
Promote yourself. Two things have to happen to have a big
crowd: interested people need to be made aware of your talk, and
then they need incentive to come.
How to respond
:
Use the density theory. If you’re in a big room, get everyone
together. If it’s really only five people, make a nice semicircle so
a conversation is natural.
Drop your prepared slide deck. Odds are slim that it will go
over well with a small group. Switch to informal mode, and start the
session by making a list of questions as described previously in
You left your slide deck at home
. Then answer
them.
Well, my friend, there is only one fail-safe maneuver. You must
pay attention to what happens so you can tell your friends about it
later. As you’ll see next, true disasters always make for great stories
you can share with other people.
We all have great stories we tell our friends about something in
life gone horribly wrong.
Bad things happen. Life goes on. And eventually what was
miserable becomes funny, at least for our friends. These stories work
because they make others feel better about things going wrong in their
lives, including the person it happened to.
I’ve compiled this list for that single reason: to make everyone
feel better. Whatever you’re afraid of, I suspect it’s not anywhere near
as bad as what happened to these folks. And these are all smart,
experienced speakers. It’s an honor to make the list, and I’m grateful to
all the people who contributed a story.
My
worst was also one of my first. I was asked to “attend” a
conference of “senior government officials” in Georgia (as in the
Republic of). I arrived late in the evening and was taken to a
government house to sleep. The driver woke me at 7 a.m., and we left at
7:30 to drive an hour or so to a government office. When I arrived, I
found about 50 top officials, from the president of the Supreme Court
(and most of the Court), to the leaders of the parliament, and about 20
representatives from the president’s office. I was seated at the head of
the table. No translator for me. The president of the Court began—two
sentences in English welcoming me, and then 20 minutes or so to the
audience in Georgian. He then turned to me and said in English, “Now,
we’d like you to give a one-hour talk comparing the German, French, and
American constitutions, with any special insight for Georgia.”
I know, you’ve had that dream. But this was for real.